Project: National

Support

National

Live Chat Integration

A Little About The Project...

About Company

National is one of the largest distributors of wall covering in North America. We did a complete redesign along with a design library where you can order from over 6,700 samples. While integrating the code and customizing colors to brand a third-party online chat tool isn't usually a big effort on our end, it can significantly affect a company's culture and staffing roles. For National, it allows them to expand their amazing customer support options to fit everyone's needs.

Redesign Objectives

National primarily uses their website as a digital catalog, allowing visitors to order samples online for next-day delivery. Their primary objectives for this redesign included mobile-responsive design and simplifying the user experience. Aesthetically, they wanted a design that would set them apart as a national leader in their industry.

Related Tech Speak

Integrating a third-party service that allows website visitors to chat live with designated representatives from your company.

Before &

& After

national-path-before-88460 national-path-after-39064
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