National is one of the largest distributors of wall covering in North America. We did a complete redesign along with a design library where you can order from over 6,700 samples. While integrating the code and customizing colors to brand a third-party online chat tool isn't usually a big effort on our end, it can significantly affect a company's culture and staffing roles. For National, it allows them to expand their amazing customer support options to fit everyone's needs.
National primarily uses their website as a digital catalog, allowing visitors to order samples online for next-day delivery. Their primary objectives for this redesign included mobile-responsive design and simplifying the user experience. Aesthetically, they wanted a design that would set them apart as a national leader in their industry.